SugarCRM is one of the most popular commercial open-source solutions ever developed. With its out of the box feature of being able to be customized quickly as per business requirements, it has gained tremendous popularity across the globe within a short span of time. If I were to say it, I would simply put it as the latest revolution in the customer relationship management segment.
It has been recognized as one of the visionary products by Gartner in 2014. Though its widely used by small and medium enterprises , enterprises with large user base are also warming up to it as the platform in scale able and can be integrated with ease with other applications in the IT landscape of the company.Recently IBM replaced Siebel with SugarCRM for their 60,000+ user base. The solution has great look and feel (see themes below), tremendous administration back end and adheres to many customer relationship management best practices.
In this article we will look at the most frequently asked aspects of the solution and how it can help a company meets its business objectives. If you are a SugarCRM related development company, we are also covering the best practices while doing development on SugarCRM.