SugarCRM | Customization | Consulting | Editions | All you need to know 2016-10-12T22:39:40+00:00

SugarCRM | Customization | Consulting | Editions | All you need to know

With over  150+  implementations and counting, bank on our expertise to maximize business benefits from SugarCRM in your business context.

SugarCRM is one of the most popular commercial open-source solutions  ever developed. With its out of the box feature of being able to be customized quickly as per business requirements, it has gained tremendous popularity across the globe within a short span of time. If I were to say it, I would simply put it as the latest revolution in the customer relationship management segment.

It has been recognized as one of the visionary products by Gartner in 2014. Though its widely used by small and medium enterprises , enterprises with large user base are also warming up to it as the platform in scale able and can be integrated with ease with other applications in the IT landscape of the company.Recently IBM replaced Siebel with SugarCRM for their 60,000+ user base.  The solution has great look and feel (see themes below), tremendous administration back end and adheres to many customer relationship management best practices.

In this article we will look at the most frequently asked aspects of the solution and how it can help a company meets its business objectives. If you are a SugarCRM related development company, we are also covering the best practices while doing development on SugarCRM.

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Customizing SugarCRM Community versus Paid Edition

One of the most frequently asked question about Sugar CRM is about the fact that it is commercial open source and also the fact that it can be customized quickly .The application has multiple versions of which basic one is also called community edition. This version is open source which means that you can download it from source forge and install it for yourself. You can also extend the solution as per your requirements under GNU.

Feature Community Edition Professional Edition Notes
Lead Tracking Available Available Ability to track and convert lead into contacts and Account
Contact Management Available Available Managing contacts and having the 360 degree view of customers
Pipeline Management Available Available Ability to manage and view pipeline in the system
Salesforce Automation Available Available Ability to manage Salesforce activities
Studio and Module Builder Available Available Ability to create custom modules and extend the functionality in CRM
Role Management Available> Available Available in Both
Multi-Currency Available Available Available in Both. However professional has more language packs which are available
Workflows Not Available Available You may need to develop workflows or use plug-ins like process maker if you want to use this in Community Edition
Reports Not Available Available Zucker Reports is the most popular report add on to SugarCRM.
Mobile Application Not Available< Available There is no substitute that we are aware of. You will need to get this done on your own.
Product and Quotation Not Available Available You can develop Products and Quotation modules

The application has tremendous application for sales and marketing side of your business. The foremost thing it does it that it streamlines your sales funnel. You will have prospects which show interested in your production / solutions. If they are serious you would want to quote them an offer and chase up the opportunity towards deal closure. You will your sales team doing activities on the same and would want to have a history of what has been done for a customer. Also you may want to prioritize some deals over others and automate certain triggers and notifications which can make your sales process more effective.

Your customer support can work on SugarCRM as well. One of the most frequently asked question about Sugar CRM is about the fact that it is commercial open source. The application has multiple versions of which basic one is also called community edition. This version is open source which means that you can download it from source forge and install it for yourself. You can also extend the solution as per your requirements under GNU. The broad level comparison of community and paid version is done below.

You may want to reach out to a list of potential buyers and for this you may drive campaigns. These campaigns can be sent in multiple ways – Physical Newsprint, Hoardings, Email blast and others. You may want to know what the ROI is for each of these campaigns. As you close deals and track where the leads are coming from, Sugar would automatically analyze and show the returns on these campaigns.

You may want to give SugarCRM a touch of your brand so that your CRM user base can identify with your company. Some of these users may be outside your corporate house like your external business partners. In these cases you can have a customized look and feel to SugarCRM so that users can experience which is similar to surfing your website or other web applications.

Our Services

Fitting SugarCRM as per Business Logic

We have developed and implemented powerful business processes using Custom modules and fields inside SugarCRM. There are immense possibilities with the platform in terms of implementing business logic. SugarCRM Loyalty ManagementTerritory Management are some of the most successful developments done by us in the platform .

Integrating SugarCRM

We at Veon have identified how powerful and rewarding integration of SugarCRM with your ERP system can be. We have been able to achieve this complex integration between the two platforms using our Sugar Connector. This solution, being real-time and automatic saves your IT investments to a huge extent and ensures an error-free transfer of information between the two platforms.

Upgrade & Performance fine-tuning

Our Developers have the expertise to upgrade your SugarCRM into the newest platform. Depending on your business requirements we can provide with road maps and business logic to fine-tune your platform for hassle-free, pacy and optimal performance.

Migrating to SugarCRM leading to cost savings

Customer Testimonials

Here is what some of our customers say about the work we have done for them.

I was initially on a back-foot to have my work done offshore. Time difference and communication were two key concerns. working with a remote team. Team members at Veon are not only experts but are also very forthcoming with suggestions. Would definitely recommend them
Chad Broussard, WP Realty
We had to customize SugarCRM heavily for automatic form generation, complex workflows and integration with other applications. Veon did a good job for us in doing these customization. They were also involved in our upgrade to SugarCRM 6.0.
Noemi Becci, Conversia S.A.
We are into technology staffing…….. The Human Resource Scoring Tool has helped us in differentiating from crowd and bring credibility. Job well done. Thanks Guys
Dominic Presa, DGBS Inc.