As is the case with any application in your organization’s landscape, SugarCRM needs to enhanced to be integrated with other applications to make it work in context of your business. The obvious benefits of developing solutions on opensource solutions like SugarCRM are reduction in manual effort, cost savings and higher accuracy. Your employees and colleagues also become technology enabled and hence more productive in their lines of responsibility. Veon leverages SOAP and REST frameworks to make the integration work. Some of the integration work real time and are bi-directional while some others are schedule based.

SugarCRM Integration Services Overview


 

Details of the services provided

The Missing Links – Out of the areas of integration the following are the usual integration areas which come up frequently and we are confident of delivering.

 Integration with ERP


missing linksWe integrate SugarCRM with your ERP system and synchronize information like Customers, Products and Orders between the two applications. This further enables you to have an automated and streamlined flow of information. Business benefits like customer service and campaign functionality based on customer purchases can not only help drive customer satisfaction and improve sales.Our past experiences have made us realize that error handling, performance and other business related checks and balances are crucial for delivering integration projects. We avoid integration at database level and always advice integration using APIs. Read more about how Veon integrated SugarCRM with SAP and helped save $ 160,000 per annum as compared to alternative like Salesforce.com and SAP CRM.


 

E-Commerce Integration with SugarCRM

We can integrate E-commerce applications like Magento with SugarCRM so that you can engage customers in a better manner and also launch campaigns by targeting customers by understanding their buying behavior.Some of the companies that we worked for had business situations like duplication of customers, calculation of loyal points and calculation of weight-age an indication of how important the customer is. By ensuring that we capture all the required attributes of the customers so that proper target groups can be prepared, CRM was able to drive revenues and help the companies’ cross-sell their offerings.


 

SugarCRM with VOIP / IVR

Some of the companies that we worked for had business situations like duplication of customers, calculation of loyal points and calculation of weight-age an indication of how important the customer is. By ensuring that we capture all the required attributes of the customers so that proper target groups can be prepared, CRM was able to drive revenues and help the companies’ cross-sell their offerings.


 

Integration with Campaign Management solution like MailChimp

We help you integrate for your campaign management kind of needs. You can enjoy the features of both the applications by having the solutions integrated with each other. This leads to increased customer loyalty and conversion rates due to ongoing feed to the business partners.


 

Connecting with Accounting Packages

If you are using solutions like QuickBooks JBilling or Xero, you may want to link it with  SugarCRM for a better reporting.The usual integration points include flow of products, customers, invoices and inventory. This helps companies have a synchronized CRM and accounting system.


 

Sugar with Custom Applications

You may have a custom bespoke application which you would want to talk to SugarCRM. We are experts in various integration methods and deliver custom integration. The process includes integrating with middle-ware like Talend or Pentaho. If the applications do not support ODBC, we try and integrate at database level as last resort.

Next Steps

If you want to learn about us or try our service offerings, you can reach us in the following ways and we shall be with you at the earliest.

Please fill up the contact us form on the right

Add us on Skype (@veon.consulting)