Recruitment Management Solution on SugarCRM for a US Firm
Only a few companies have customized SugarCRM as a platform. DGBS is one of them who partnered with us to make a revenue generating platform. The company provides the best of breed staffing solutions to various multinational companies and Fortune 500 clients in North America.
The key challenge in the industry is to staff quality consultants matching their expertise and domain experience with respect to requirements of the client. Efficient matching of open requirements from the clients with the supply of resources is also one of the critical considerations.
Business Needs of a Staffing Company
DGBS wanted to address the core business issue of identifying qualified resource with genuine experience and expertise in similar situations. It chose SugarCRM as its platform to manage the end to end business process of staffing projects with the appropriate skill-set followed by reporting to find out requirements and availability of resources and try to match it in the best possible manner.
The solution was supposed to streamline the process of identifying, qualifying, nurturing and maintaining resources. It also maintained verified history of the candidate in terms of skill-set and projects worked upon along with feedback.
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HRST – SugarCRM Based Recruitment Management Solution
Veon was chosen as the partner for developing SugarCRM based recruitment platform called Human Resource Scoring tool. The tool was designed by undergoing over 15 brainstorming sessions. The feedback arising out of the brainstorming session were categorized into high value, medium value and low / no value. Once the solution was conceptualized and business processes identified, the solution was detailed out into the following components.
(A) Customer Portal
The customer portal would enable external stakeholders like the candidates and recruiters to execute their function on top of SugarCRM. The transaction would be committed real time into the SugarCRM instance. SOAP based integration was used for real time bi-directional exchange of information.
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(B) Customized SugarCRM Instance
Standard SugarCRM was not geared to support Projects, Candidates and Recruitment functionality. Thus SugarCRM was customized to meet the structure of recruitment management solution. Closed to 20 custom entities / modules were created to match the needs of the solution. For automation 8 workflows were developed. They were designed for both event-based and schedule-based alerting mechanism. The workflows helped in maximizing the utilization of candidates as well as alerting customers of prospective candidates matching their project requirements.
(C) Bootstrap based Reporting / Dashboard
Standard SugarCRM was not geared to support Projects, Candidates and Recruitment functionality. Thus SugarCRM was customized to meet the structure of recruitment management solution. Closed to 20 custom entities / modules were created to match the needs of the solution. For automation 8 workflows were developed. They were designed for both event-based and schedule-based alerting mechanism.
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Putting DGBS into the next league
HRST helped in generating the credibility and sincerity which is missing in the staffing industry. The tool helped in the following manners
I. Verified History – All the details mentioned in the profile were verified and up to date in the system along with availability dates. This helped recruiters login and find matching list of candidates.
II. Audio / Visuals – The solution also stored the audio-visuals of the candidates introducing themselves and talk about their area of expertise. This helped recruiters understand the suitability of candidates’ one level further than purely looking at resumes.
III. Social Media Integration – The solution helped the recruiters view the social media profiles of the candidates on popular social websites to get further inputs on their past and experience.
IV. Feedback & Constant updates – The recruiters had automated mails for collecting feedback on candidates who were working on their assignments. These helped the system record and update the score. The scores were captured on multiple dimensions and also on aggregate levels.
The tool was showcased in multiple events and seminars and has become a differentiating factor for the company. The organization has successfully leveraged the tool which has enabled them to grow faster in the last one year.