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Frequently asked Questions
Starting an assignment like this one, is a big step towards automating your customer facing business processes. We understand this. Therefore, we are listing answers to some of the frequently asked questions that you may have. Going through them, will give you a head start already.
Broadly speaking, we support two offerings from SAP. The first one is SAP Business One, which is built on .NET framework. It is SAP’s offering for mid-size companies. We also support the enterprise version also know as SAP ERP. We support versions 4.6c, ECC 6.0 and S/4 HANA. We do not however support SAP Business by Design.
Our solution resides on your network premise. Due to this you will need to provision a Window’s machine where we can install our agent. This will take care of talking between SAP and SugarCRM in an intelligent fashion without any security concern. The solution uses one SAP and SugarCRM users to communicate with the platform. If you are using SAP Business One, you may need to enable DI Services so that communication can happen to and from SAP. For detailed checklist, contact us for a free assessment so that we can discuss it over a call.
To connect to SugarCRM, we use REST protocol. As far as SAP is concerned, we use DI Services to connect to SAP Business One. Also, we use a smart combination of RFCs and IDOCs to connect to SAP ERP versions.
Though timelines can vary depending on tweaking required, the base implementation can take anywhere up to 3 business weeks. The cost of base implementation involving SAP Business One consists of $6,499 for license and $3,000 for set up. The implementation for SAP ERP versions are more complicated. The license fee for the same is $18,000 and $10,000 for set up.
Change requests are estimated and charged separately. An annual maintenance fees of 20% of license and customization combined apply from second year onward. Kindly get in touch with us for an accurate estimation and pricing for your assignment.
Yes, we do support SAP running on HANA. In case you use SAP Business One on HANA, we connect using HANA service layer. If you are using SAP ECC on HANA or S/4 HANA, there is no impact of database, since RFCs and IDOCs remain unchanged.
Ongoing support is covered under annual maintenance. Sync issues as well as minor configuration are covered along with connector version upgrades. You can raise support request by logging into portal and submitting ticket.
We would need access to your SAP and SugarCRM instances. Our deployment can be done under supervision of your SAP administrator. Usually this would take 4 – 8 hours of their engagement for the base implementation. We will require remote access to the machine hosting the agent.