SugarCRM Customization Services
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500+ Projects Delivered Globally
We have delivered over 500 projects across the globe.
Rated 4.78 / 5.0 by Customers on average
Your success is what drives us to continuously improve.
Within time and budget 93% of times
Our proven methodology helps us to track and honor our commitments.
30+ reusable solutions / code snippets.
Who said you need to always start from scratch.
Some of our awesome clients.
Word about our work from some of the customers.
I was initially on a back-foot to get developments done offshore. Time difference and communication were the two key concerns. Team members were not only experts but were also very forthcoming with suggestions. Would definitely recommend them.
We had to customize SugarCRM heavily for automatic form generation, complex workflows and integration with other applications. Veon did a good job for us in doing these customization. They were also involved in our upgrade to SugarCRM 6.0.
We are into technology staffing…….. The Human Resource Scoring Tool has helped us in differentiating from crowd and bring credibility. Job well done. Thanks Guys.
Our SugarCRM Customization Services
We provide comprehensive services on SugarCRM Platform. They are listed below.
Tailor Fitting SugarCRM as per Business Logic
Though SugarCRM is a powerful tool, every business has something unique about it. This is precisely why it needs to be customized to meet your specific business needs. As per our study you returns on investment on a customer relationship management tool purely depends on how closely the platform has been adapter with respect to your business processes.
Integrating SugarCRM with accounting and inbound marketing applications like Quick Books, Mail Chimp, Act-On and HubSpot can be enormously rewarding. It generates efficiency and provides automation by reducing manual work. We have also integrated SugarCRM with complex applications like SAP and are ISV partner with APPSeCONNECT one of the leading integration platform available in the market. Reach out to us for custom integration projects as well.
SugarCRM Upgrade and Performance Tuning
Our developers have the expertise to upgrade your SugarCRM into the latest platform. Depending on your business requirements we can provide with road maps and business logic to fine-tune your platform for hassle-free, secure and optimal performance.
Migration to SugarCRM
We help you to migrate from other CRM applications without having to worry about business downtime. Over-exceed your experience with previous application and enjoy enhanced functionalities without having to spend more than you have to.
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Further reasons why us for your SugarCRM Project
CRM Implementation requires you to consult an expert who can help you realize the maximum returns by adhering to the best practices. We believe that our ability to understand your business and extensive technical capability on the platform is our most important asset. We leverage our experience of past implementation and brainstorm together with you so that we design a system together which will work for years to come. After implementation we offer very competitive share support models which ensures monitoring, minor change requests and enhancements.
Business Case for SugarCRM Customization
Just like any enterprise application, SugarCRM customization enhances the user experience by making it relevant to their daily activities. Until the application can integrate with other systems in your landscape and can match your business process, it won’t be of help. Furthermore, personalizing SugarCRM also means automating manual activities and making end to end business flow efficient and accurate. Thus, configuring and tweaking SugarCRM meet the needs is one of the critical success factor and must be looked at carefully by business owner. Therefore, we recommend all our client to look at this aspect very carefully.
In short customizing SugarCRM means making it meaningful, enhancing user experience and making business more efficient. Hence once you decide to do it, this means that you have taken your first major step in becoming customer oriented.
The application has tremendous application for sales and marketing side of your business. The foremost thing it does it that it streamlines your sales funnel. You will have prospects which show interested in your production / solutions. If they are serious you would want to quote them an offer and chase up the opportunity towards deal closure.
Once the sales team activities are fed into the application you would have a history of what has been done for a customer. Also, you may want to prioritize some deals over others and automate certain triggers and notifications which can make your sales process more effective.
Your customer support can work on SugarCRM as well. One of the most frequently asked question about Sugar CRM is about the fact that it is commercial open source. The application has multiple versions of which basic one is also called community edition. This version is open source which means that you can download it from source forge and install it for yourself. You can also extend the solution as per your requirements under GNU. The broad level comparison of community and paid version is done below.
You may want to reach out to a list of potential buyers and for this you may drive campaigns. These campaigns can be sent in multiple ways – Physical Newsprint, Hoardings, Email blast and others. You may want to know what the ROI is for each of these campaigns. As you close deals and track where the leads are coming from, Sugar would automatically analyse and show the returns on these campaigns.
You may want to give SugarCRM a touch of your brand so that your CRM user base can identify with your company. Some of these users may be outside your corporate house like your external business partners. In these cases, you can have a customized look and feel to SugarCRM so that users can experience which is similar to surfing your website or other web applications.
Why are so many companies migrating to SugarCRM
After years of using other CRM application which prove to be costlier and inflexible, companies are moving to SugarCRM for multiple reasons. The total cost of ownership is reduced due to the application being commercial open source and also because it is based on PHP. Also there is a complete flexibility in choosing on premise or on demand versions of the solution unlike applications like Salesforce. The application runs on various operating systems with equal ease. Also features like module builder and studio help rapid application development on SugarCRM.
SugarCRM is one of the most popular commercial open-source solutions ever developed. With its out of the box feature of being able to be customized quickly as per business requirements, it has gained tremendous popularity across the globe within a short span of time. If I were to say it, I would simply put it as the latest revolution in the customer relationship management segment.
It has been recognized as one of the visionary products by Gartner in 2014. Though its widely used by small and medium companies, enterprises with large user base are also warming up to it as the platform in scale able and can be integrated with ease with other applications in the IT landscape of the company. Recently, IBM replaced Siebel with SugarCRM for their 60,000+ user base. The solution has great look and feel , tremendous administration back end and adheres to many customer relationship management best practices.
Who Uses SugarCRM
Many companies around the world are using SugarCRM. Most of them are small and medium enterprises. However with the latest versions the company is targeting larger enterprise customers. Many big names like IBM, Daimler, Thomas and Cook are already using the platform.
Let my team help you with a free assessment of your SugarCRM needs.
Partner, Enterprise Solutions