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We are a group of passionate consultants who strive to make your CRM initiative a genuine success. We not only develop optimized code but also generate smart ideas and suggestions which can save you time and money. We believe that our ability to make solutions work in your business context is the most important asset we have.
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Featured Customer Testimonial
Owner, The Mortgage Market Place
” Guys at Veon take the discussions to the next level. They do not only understand but also question, comment and add value to the whole thing!”
Every SugarCRM Developer at Veon ensures that the platform generates business value every moment
Apart from your immediate business needs, we will also take care that your medium and long term requirements are taken into care as well. How do we do it?
Build flexibility in design
As they say it in the business world, change is the only constant. Your business environments can change and therefore the way you do business must alter to match it. However, if it requires fresh changes every time, you may find yourself either in a never-ending loop or in a situation where you end of giving up on your CRM application. We build inherent shock absorbents, so that your application can be tweaked and configured instead of changing the code.
Upgrade Safe developments
A key aspect of our development is that we always attempt all enhancements in an upgrade safe manner. Until and unless we have tried all our options, taken your approval and maintain the repository for tracking non upgrade safe code, we will never take the forbidden route. This practice eliminates taking short-cuts and ensures high quality delivery enhancing the longevity of the solution.
Automating Business Process within SugarCRM
We ensure that SugarCRM adds more value in your business context by proving to be much more than a tool to simply track customers and relationships you have with them. We develop and configure it to automate your business processes, so that you spend less time doing things manually. It helps in putting checks and balances.
Consider this, as head of sales, you may want your sales representative to take your approval, for all opportunities worth more than $50,000. CRM can automate this approval by checking the same parameters what you would usually check it for. For instance, you may check profit margins, additional commitments to end customer in remarks sections made by sales rep and payment history of the client. Using proper workflow, your sales rep can know what is the reason their opportunities are going for approval and take appropriate decisions.
Integrating applications in landscape
SugarCRM may not be the only application in your application landscape. We help you eliminate silos so that the systems can talk and there is a single version of truth. Our work in this area has been around developing complex integrations with ERP, VOIP, accounting solutions, customer portals and websites.
Reach out to us if you want SugarCRM to talk seamlessly with other software that you use to generate sales, maintain financial accounting or to do your daily operations.
SugarCRM Developers at Veon follow a four stepped project development approach.
After analyzing typical pain points mentioned above and to summarize our 150+ implementations, we have designed the four steps for a successful SugarCRM implementation. These have not only worked wonders for us but also helped our customers achieve the business goals. We sincerely recommend them to entire community so that every one can benefit from this information.
The underlying principle remain the there has to be a fast match between business needs and what is being developed. At the same time, the consultant must address medium and long term needs of the organization taking into account the best practices and re-usable from the past implementation. The stepped delivery methodology has been explained below.
This phase sets the context of business operations and need for CRM implementation. This is a crucial phase in which SugarCRM consultant comes to know what the business pain points need to be addressed in the short and medium terms.
Factoring in the possible business process changes and increase in business volumes, the application needs to be designed for years going forward. So the consultant must thoroughly design the application before jumping onto coding.
The consultant must minimize, if not eliminate non-upgrade safe coding so that you don’t find yourself spending enormous upgrade fees later on. Non upgrade safe coding if at all must be justified and also tracked.
What can the consultant add from his previous implementation experiences? Are there opportunities to automate or re-engineer the business processes? Integration with other applications using frameworks like SOAP and REST can also save manual effort and drive user adoption. This also helps reduce manual errors.
Following the above four steps actually work! They have saved a lot of potential problems and conflicts. They also ensure that we match the expectation of most of our client have with their CRM initiative. Most important is that once these principles are adhered to and communication is simplified, there is little that can go wrong. Though we have followed this in our implementations related to SugarCRM, this is true across all IT implementations.
What to look for in a SugarCRM Development Services Provider
Our experiences executing the projects, reveal that following are the salient aspects you must look at before deciding on finalizing SugarCRM Developer. Taking these considerations would help you avoid failures and ensure that you can build a solid CRM solution for years to come. The checklist below has been prepared by us after a lot of research and our first hand experience in executing various projects. We sincerely hope this is useful to all companies which want to implement SugarCRM.
1. Knack for understanding the business processes and objectives of implementation
3. Adherence to upgrade safe development practices in spite of timelines and targets
4. Simple communication and methodology to capture requirements and get a sign off instead of developing a solution which is one sided
5. Ability to drive participation from the end users and get their buy-in
Conclusions and about Us
Thus we have seen that SugarCRM related development is more than writing code. We are shy when it comes to talking great about ourselves. Nevertheless Veon started offering offshore based SugarCRM implementation services when SugarCRM was in its 4th release. We have helped over 200+ client meet their CRM objectives.
This journey has helped us in getting thorough exposure to a variety of business scenarios and provoked our though process beyond the usual boundaries of being a SugarCRM Consultant. Our solutions like Order Management Solution, Territory Management and SAP SugarCRM Integration has really put us on the forefront of the SugarCRM consulting space.
The reason why we are so excited about what we do is because we see our solution work and form the backbone of business transactions for all of our clients. Most of customers are referrals. We take feedback about our services seriously. On consolidated levels our average engagement feedback score is 4.6/5.0. Both these are strong indication that we have been successful in bringing value on board.
Top 4 Recommendations for SugarCRM Customer
We understand that you are in a hurry to accomplish your business goals and are looking for a quick solution which can be used by you. However, from many customer interactions and our experience, you should definitely follow the following points in order to ensure long term success.
1. Never underestimate the role of documentation of your SugarCRM project. Believe me, you will need it sooner or later and then you would regret it the most
2. Insist on a design walk-through and sign-off process with your SugarCRM developer so that you can get a feeling of what you are about to get
3. Involve your end users and ask them to participate in the design discussions
4. Insist on upgrade safe coding. If something is not possible to achieve it an upgrade safe manner, then list it down and thoroughly understand why it was not possible to do it the upgrade safe manner.
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Partner, Enterprise Solutions