So you have taken the first step towards getting the most out of what SugarCRM has to offer. We will be in touch with you soon. Our experienced developers will help in assessing your requirements and fit them into the application. In the meanwhile you can go through any of the following to know more about how Veon leverages the best practices, has been able to add value to its clients.
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Have a look into the following resources documented by our consultants for business stakeholders like yourself. Please feel free to download and should you have any comments, do get back to us. We sincerely hope that you would find these resources helpful in your business context.
Whitepapers on SAP and SugarCRM
Research papers published below are some of the artifacts that we continuously work on to serve customers like you in a much better fashion. Most of the documents listed below are outcome of our learning from various assignments that we have completed. They help people get a finer perspective into things related to the field that we work on.
Migration from a legacy CRM application example Goldmine – Key learning
Most of the customers who have been using customer-centric are switching to new generation CRM solutions like Salesforce.com, MS Dynamics and SugarCRM which are more account based along with other advantages. However this migration for many has been a bumpy ride from both business and technical perspective. This whitepaper elaborates the key learning’s while migrating the instance and the various approaches a customer can chose from.
Best Practices for CRM Upgrades
Customers undertaking CRM upgrade assignments are often hit with new problems. Limited documentation on customization done till date, lack of repository detailing application source code changes, redundant data and slow application are some of them. This whitepaper details out how you can avoid getting obsolete at the same time also ensuring no vendor-lock-in.
Vendor Lock-in and Balancing Cost of Quality of your IT Program
Sacrificing the level of documentation and hence quality of project in order to save cost has led to vendor lock-in for many customers. For business critical applications, the organization cannot afford to have even a single day’s downtime in current business scenario. This whitepaper describes the quality parameters and checklist which a client should follow to avoid vendor lock-in.